There is not a business in the world that does not receive complaints. Generally, we view complaints in a very negative way. We know that a customer is not happy about the service that we have provided or perhaps the customer is not happy about a process, whatever the complaint is about, sometimes we can …read more
We may all moan about our customers, but we would be completely lost without them, so it makes sense to look after them in the first instance. Rather than wait for complaints, there is much that we can do to build a great first impression and to go the extra mile when it comes to …read more
Most companies have hired individuals who can be incredibly difficult to work with at some time, but if you find that you are consistently pulling your hair out and are deeply fed up at the behavior of one of your colleagues, it is worth discovering whether you have an egomaniac on board. They are not …read more
If you have been asked to write and to give a presentation to a set number of people, you may meet the challenge with enthusiasm and determination or, may be overcome with nerves at the thought of having to talk in public. But presenting is not so difficult, especially if you use the following tips …read more
Sales presentations can be hugely important and may even serve to boost your commissions substantially. If you already have the audience, then the sheer fact that people have arrived and are prepared to listen, means it is really up to you to ensure your sales presentation sparkles. Even if you are extremely experienced with giving …read more
In recent years customer service has often gone out of the window. We all strive to work harder and have to fight for our commissions a whole lot more and in doing so, we sometimes fail to offer our customers the service that they really deserve. Let’s face it, without our customers we don’t have …read more
You are clock-watching but not with a longing for the clock to say 5pm and the end of your working day, far from it. You are struggling to keep up with your work-load and working so fast that you are sure that there is steam coming off of the keyboard. Every time you glance at …read more
When people find your website, they want it to look and feel professional and they want it to tell them in an instant what they need to know. This means that you have to ensure that you have taken the time to think about your customer’s needs prior to creating the website design and to …read more